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Tech Support Subscription

From: $0.00 / month

Unlock Premium IT Support with BlckSnake Membership

Experience tech support like never before with BlckSnake IT Services’ membership subscriptions. Whether you’re an individual or a business, we have a membership tier to suit your needs. From essential assistance to 24/7 support, our memberships provide a seamless, worry-free tech experience. Join our community and enjoy priority support, exclusive content, and more.

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Description

Membership Tiers

Choose the membership that suits your needs:

1. Basic Support

  • Description: Our Basic Support tier provides essential assistance for your everyday tech challenges. It’s perfect for those looking for budget-friendly, reliable support.
  • Key Features:
    • Limited email support.
    • Basic troubleshooting and software installation assistance.
    • Response time within 1-2 business days.
    • Access to our knowledge base and tutorials.
    • *Remote desktop support available at an extra fee.
  • Pricing: Free

2. Premium Support

  • Description: Our Premium Support tier is designed for those who demand immediate assistance and advanced troubleshooting. It’s an ideal choice for businesses and individuals seeking prompt, expert tech support.
  • Key Features:
    • 24/7 email and phone support.
    • Response time within 4 hours.
    • Assistance with advanced troubleshooting and software configuration.
    • Remote desktop support.
    • Access to our knowledge base and tutorials.
  • Pricing: $150/month

3. Elite Support

  • Description: Our Elite Support tier is the pinnacle of tech support, offering top-tier assistance, proactive monitoring, and system administration expertise. It’s tailored for businesses heavily reliant on their technology infrastructure.
  • Key Features:
    • 24/7 email, phone, and live chat support.
    • Response time within 1 hour.
    • Assistance with complex issues and system administration.
    • Regular check-ins and proactive monitoring.
    • Remote desktop support.
    • *On-site support available at an additional cost.
    • Access to our knowledge base and tutorials.
  • Pricing: $300/month

 

Excluded Services:

  1. Virus Removal: Our tech support subscriptions do not cover the removal of viruses, malware, or any other malicious software from your devices.
  2. Data Backup: Data backup services, including data recovery, data transfer, or data storage solutions, are not included in our tech support plans.

If you require assistance with virus removal or data backup, we offer these services separately, and you can reach out to us for more information on their availability and pricing.

Additional information

Membership Tiers

Basic Support, Premium Support, Elite Support
BlckSnake Tech Support Terms and Inclusions

BlckSnake Tech Support Terms and Inclusions

Please read and understand the following terms and inclusions governing our tech support services at BlckSnake IT Services. By subscribing to our tech support services, you agree to adhere to the terms outlined below:

1. Scope of Support:

BlckSnake IT Services provides technical support for a wide range of computer and device-related issues. Our services include, but are not limited to:

Software troubleshooting and assistance.
Device connectivity and configuration.
Email setup and support.
Operating system support.
Network-related issues.
Peripheral device support.
General system maintenance.
Mobile device assistance.
2. Service Limitations:

While our tech support services cover a broad spectrum of technical issues, it’s essential to understand the following limitations:

Excluded Services: Our tech support subscriptions do not include virus removal, data backup, or data recovery services. These services are available separately.
Hardware Repair: We do not perform physical hardware repairs. If your device requires hardware repairs, we can guide you to appropriate service providers.
Third-Party Software: We can provide general support for third-party software but may not have access to specific software licenses or proprietary information. We encourage you to consult software providers for advanced assistance.
3. Support Channels:

Our tech support services are primarily delivered through remote support, phone support, and email assistance. We aim to provide responsive and effective support to resolve your technical issues.

4. Response Times:

We strive to offer timely assistance. Response times vary based on your subscription tier. Priority support subscribers receive faster response times.

Basic Support: Response time within 1-2 business days.
Premium Support: Response time within 4 hours.
Elite Support: Response time within 1 hour.
5. Subscription Payments:

Tech support subscription fees are billed monthly and are payable in advance. We accept various payment methods for your convenience.

6. Subscription Cancellation:

You may cancel your tech support subscription at any time. Refunds or prorated refunds are not provided for the unused portion of your subscription.

7. Data Privacy:

We respect your data privacy and confidentiality. We do not access or share your data without your explicit consent.

8. Service Quality:

BlckSnake IT Services is committed to delivering high-quality tech support services. If you have concerns about the quality of service or any issues, please contact our support team to address your concerns.

By subscribing to our tech support services, you acknowledge that you have read, understood, and agreed to these terms and inclusions. If you have any questions or require further clarification, please contact our support team for assistance

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